At Tavo Pets HK, we want you to have a satisfactory shopping experience.

Exchange

Non-refundable; Exchanges must be made within 7 days of purchase; No exchange for opened, used, damaged items, and displayed, discounted products or items sold during the sales period.

Admin Charge

We may charge administrative fees for any costs incurred due to exchange. (Admin Charge: 10% of purchase amount (Max HK$500)

Damaged / Faulty goods

The quality of our product matters. To ensure you have the best shopping experience, we will check each of our order very carefully before dispatching. However, if in any case the product is damaged or faulty, we recommend you to take a photo of the damaged part immediately, and contact us within 24 hours of your receipt of the item. We will work closely with you to resolve the matter.

Modification of order 

Please contact us on by email if you wish to make changes to the details of your order (e.g. delivery address). Please note that all items that have been dispatched cannot be modified / cancelled under any circumstances.

Tavo Pets HK reserves the right to make any amendments to the above terms and conditions without prior notice, and in case of any dispute, Jakewell reserves the right for the final decision.