Warranty

All of our products are covered by a 2-year warranty from the original date of purchase as shown on your sales receipt or invoice or as otherwise specified by us.

Warranty:


In order to rely on this manufacturer’s warranty, proof of purchase by presenting the original, copy or photo of invoice or the print-out of online order invoice is required to evidence the first purchase and all subsequent replacements.

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Products in not covered under the Manufacturer's Warranty:

  • Product that has been stored/installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products;
  • Product has not been used in accordance with the user manual or Instructions that accompanies the product; 
  • Normal wear and tear; 
  • Damage caused by impacts or accidents; 
  • Damages caused by external factors; 
  • Display or discounted products; 
  • Product without the original, copy or photo of sales invoice;
  • Products have not been purchased from authorized Hong Kong retailers.

Warranty claims:

  • The manufacturer’s warranty is not transferable in any case and can only be used by the first owner of the product. In case of claiming the manufacturer’s warranty, the customer must report any defect to the Authorized Hong Kong or Macau retailer within seven days of its discovery.

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If you have any questions, please feel free to contact us.

Hong Kong Distributor: Jakewell CO LIMITED

Address: Room D6, 18/F, TML Tower, 3 Hoi Shing Road, Tsuen Wan, Hong Kong

Email: hello@tavopets.com.hk

Enquiries: 66889320 (WhatsApp only)

Office Hours: Monday to Friday 09:30 - 17:30

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